FAQ

Frequently Asked Questions

How Can We Assist You?

Discover answers to your most common queries below.

1. When Will I Receive My Order?

The delivery time depends on the chosen shipping company and the responsible party for delivery. Our dedicated shipping team, located in major cities, typically confirms orders within 1 to 3 days.

2. Is International Delivery Available?

Currently, our partnered shipping companies facilitate deliveries only within the country and specific cities as indicated on the delivery page. To inquire about international delivery, please contact our team via WhatsApp. Provide details such as product weight and pricing for international freight forwarders not currently listed on our site.

3. What Should I Do if My Product Has a Manufacturing Defect?

Refer to our return policy for conditions regarding returns and exchanges. In the case of a defective product, the return process is agreed upon, and the shipping cost is calculated by the company. The freight cost is then reimbursed to the customer. The product's value is not calculated for the customer, following the terms outlined in our return policy.

4. Do You Offer Discounts for Large Orders?

Yes, we provide delivery services for large quantity orders and offer discounts ranging from 10-20% on selected products. For inquiries about bulk orders, please contact us directly through the contact page.

Feel free to let me know if you have any specific preferences or if you'd like further adjustments!